Terms and Conditions

Payment & Enrollment

Tests are usually invoiced within a week of a participant signing up. Tests booked more than a month in advance are invoiced a month before the test week. Payment is expected before the test week. This ensures a smooth test process and prompt processing of reports. It is our policy to hold reports until we receive payment.

Multi-test prepaid packages must be paid in full to qualify for the package discount.

Shipping Responsibilities

Participants bear shipping costs to send test artifacts to the next participant or back to HN Proficiency Testing.

Use UPS, FedEx, or equivalent courier with signature confirmation
Use the proper class of service (2nd day, overnight...) to ensure delivery on the Friday of the test week.
All participants must provide a domestic US shipping address, as we cannot ship packages outside the United States

Delivery Deadline

Test packages must reach HN Proficiency Testing or the next participant by the Friday of the test week.

Important: We impose a penalty and withhold reports until payment is received if this requirement is not adhered to.

Confidentiality Obligations

Participants must protect sensitive information including:

Identity of preceding and subsequent participants
Reference values for test artifacts

Required Actions

Upon receiving a test artifact, participants must:

Notify HN Proficiency Testing immediately upon receipt
Unpack and inspect items right away
Report any damage promptly

Critical Restriction

No adjustment of gages or artifacts is allowed under any circumstances.

Changing batteries is not considered an adjustment.

For any other issues, contact HN Proficiency Testing before proceeding.

You are to measure the artifact as received, unless it is defective. We are not intentionally sending defective artifacts. Any adjustment or modification will invalidate your results and may result in charges for artifact replacement or recalibration. Please contact us when in doubt.